Produkt: ITIL® 4: Create, Deliver and Support in Englisch

ITIL® 4: Create, Deliver and Support in English covers the „core“ service management activities and extends the current scope of ITIL to include the „creation“ of services.

• Focuses on the integration of different value streams and activities to create
• Describes the provision and support of IT-enabled products and services
• Simultaneously covers supportive practices, methods and tools
• It provides IT experts with an understanding of service quality and improvement methods
• Enables customers to offer innovative but reliable technology-supported services