Produkt: ITIL® 4: Service Design in Englisch

ITIL® Service Design (SD) focuses on the design of IT services and covers the architectures, processes, policies and documentation that allow you to design services that meet the requirements of the organization or program. It introduces the purpose, principles and processes of service design and also covers how this can be organized and implemented as part of the entire service management, as well as guidance on technology-related activities and considerations.