Produkt: ITIL4: Practitioner Guidance in Englisch

ITIL4: Practitioner Guidance in English is the final text that accompanies the ITIL Practitioner qualification. Fully integrated into the curriculum for ITIL Practitioners, this publication is also a well-readable guide for ITSM professionals.

Assuming knowledge of ITIL and ITSM up to the ITIL Foundation, the book explains the guiding principles for a successful ITSM and how they are reflected in many other philosophies, framework conditions and methods.

The continuous service improvement approach, ITIL Practitioner Guidance, places great emphasis on customer value, which increases the likelihood of success for ITSM initiatives.