Produkt: ITIL® 4: Practice Guide – Incident Management in Englisch

This book ITIL® 4: Practice Guide – Incident Management in English provides practical instructions for the practice. It is divided into seven main sections covering the following:

• General information about the practice
• The processes and activities of practice and their roles in the service value chain
• The organizations and people involved in the practice
• The information and technologies that support the practice
• Considerations for partners and suppliers for practice
• Information on the evaluation and development of the ability of practice
• Recommendations for success in practice.