Produkt: ITIL® 4: Drive Stakeholder Value in Englisch

The ITIL® 4 book Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.

It empowers practitioners and organizations to deliver exceptional values by focusing on transforming demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to reach stakeholders with the right services and value propositions and to differentiate themselves and their organizations in a competitive and demanding environment.

The guidance further touches the customer journey and allows candidates to shape customer demand, manage relationships and optimize the customer experience. It will also enable candidates to increase the satisfaction of stakeholders by jointly creating value and developing jointly agreed requirements,