Produkt: ITIL® 4: Direct, Plan and Improve in Englisch

The book ITIL® 4 Direct Plan and Improve is the universal module and one of the key component of both the ITIL® 4 Managing Professional and the ITIL® 4 Strategic Leader streams.

• The guide is aimed at managers of all levels who are involved in shaping direction and strategy or developing a constantly improving team.
• It provides individuals with the practical skills necessary to create a „learning and improving“ IT organization with a strong and effective strategic direction.
• The guide covers the impact and impact of agile and lean working methods and how they can be used to the benefit of a company.
• It will provide practitioners with a practical and strategic method for planning and continuous improvement with the necessary agility.