Produkt: ITIL® 4: Continual Service Improvement in Englisch

ITIL® 4: Continual Service Improvement in Englisch focuses on the principles and techniques from the CSI stage of the ITIL Lifecycle. The focus topics are:

• how organizations and individuals can strategically review the products and services they have produced following the strategy
• design, transition and operation stages of the IT Service Lifecycle
• offers guidance on how this process should be organized and executed
• includes guidance on the tools and technology
• can be used to support CSI activities as well as how to evaluate risks and critical success factors