Beschreibung
ITIL® Service Design (SD) focuses on the design of IT services and covers the architectures, processes, guidelines and documentation that enable you to design services that meet the needs of the organization or program.
It introduces the purpose, principles and processes of service design and also covers how this can be organized and implemented as part of overall service management, as well as guidance on technology-related activities and considerations.
Publisher: PeopleCert Author: Axelos Language: English (UK) Type: Book ISBN: 978-9925-600-07-6
