Produkt: E-Learning ITIL 4 Practitioner: Problem Management (PM)

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ITIL 4 Foundation Schulung
E-Learning ITIL 4 Practitioner: Problem Management (PM)

The ITIL 4 Practitioner: Problem Management course provides you with the necessary knowledge and practical guidance on how the Incident Manager should understand their roles within the service value chain and you build up knowledge of processes and activities in Incident Management. You will acquire the necessary knowledge in these 8 modules: Module 1: Key concepts in problem management


Module 2: Success factors for practice (PSF)
Module 3: Processes in problem management
Module 4: Roles and competencies
Module 5: Information and technology
Module 6: Partners and suppliers
Module 7: ITIL Capability Model
Module 8: Ensuring success The training content is described in more detail below. Your advantage: With our ITIL 4 Practitioner: Problem Management eLearning course you can learn and study at any time, any place and for as long as you like. More flexibility is not possible. Target group: The course is of interest to IT service managers, IT operations managers, DevOps engineers, database and system administrators, solution architects and data scientists. Skill improvement: Expertise in service design, problem management, AI and automation. Prerequisite: The ITIL 4 Foundation certification or the ITIL 4 Managing Professional certification is a prerequisite for participation in the training. Languages: The eLearning resource kit, eBook and exam is currently only available in English.

eLearning variants: An overview of the services of the eLearning variants can be found here: eLearning description and details

Exam: The price quoted refers to the training price excluding VAT.
The exam package must be booked separately. This is a binding requirement of PeopleCert. Recommendation: The official printed book for the course contains further information and topics that are also relevant for the exam. Pro tip: Order the book in a different language to your e-book.

225,00 420,00 

exkl. MwSt.

Kostenloser Versand

Lieferzeit: 3-4 Tage

Beschreibung

These modules are covered in detail in the ITIL 4 Practitioner: Problem Management training: Module 1 Key Concepts: Understand the purpose and key concepts of problem management, including its role in identifying and managing the root causes of incidents to prevent recurrence. Module 2 Success Factors: Learn about practice success factors (PSFs) and key practice metrics that are essential for evaluating the effectiveness of problem management and driving continuous improvement. Module 3 Processes: Explore problem management processes, including key activities, and discover how to integrate them into your organization’s value stream to improve service stability and performance. Module 4 Roles and Competencies: Focus on key roles in problem management and understand how to effectively position the practice in your organization. Develop the necessary skills for proactive problem solving. Module 5 Information and Technology: Learn how information and technology can support and enable problem management by providing tools and data for efficient problem identification, analysis and resolution. Module 6 Partners and Suppliers: Learn about the role of partners and suppliers in problem management and how to collaborate effectively to improve problem resolution capabilities and resource availability. Module 7 ITIL Capability Model: Discover how the ITIL capability model supports the development of problem management capabilities and ensures alignment with industry best practices and organizational goals. Module 8 Ensuring Success: Learn strategies for problem management success and understand how it is supported by the ITIL guiding principles to achieve effective problem resolution and service improvement. You can also test and consolidate your knowledge with a summary learning checklist at the end of each module. At the end of the course, an overall summary is available and you can test your knowledge with quiz questions.

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