Produkt: E-Learning ITIL 4 Practitioner: Incident Management (IM)

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ITIL 4 Foundation Schulung
E-Learning ITIL 4 Practitioner: Incident Management (IM)

The ITIL 4 Practitioner: Incident Management course provides you with the necessary knowledge and practical guidance on how the Incident Manager should understand their roles within the service value chain and you build up knowledge of processes and activities in Incident Management. You will acquire the necessary knowledge in these 8 modules: Module 1: Key concepts in incident management


Module 2: Success factors for practice (PSF)
Module 3: Incident management processes
Module 4: Roles and competencies
Module 5: Information and technology
Module 6: Partners and suppliers
Module 7: ITIL Capability Model
Module 8: Ensuring success The training content is described in more detail below. Your advantage: With our ITIL 4 Practitioner: Incident Management eLearning course you can learn and study at any time, any place and for as long as you like. More flexibility is not possible. Target group: The course is of interest to IT service managers, IT operations managers, DevOps engineers, database and system administrators. Skill improvement: Expertise in service operations, change and problem management. Prerequisite : The ITIL 4 Foundation certification or the ITIL 4 Managing Professional certification is a prerequisite for participation in the course. Languages: The eLearning resource kit, eBook and exam are currently only available in English.

eLearning variants: An overview of the services of the eLearning variants can be found here: eLearning description and details

Exam: The price quoted refers to the training price excluding VAT.
The exam package must be booked separately. This is a binding requirement of PeopleCert. Recommendation: The official printed book for the course contains further information and topics that are also relevant for the exam. Pro tip: Order the book in a different language to your e-book.

225,00 420,00 

exkl. MwSt.

Kostenloser Versand

Lieferzeit: 3-4 Tage

Beschreibung

These modules are covered in detail in the ITIL 4 Practitioner: Incident Management training: Module 1 Key Concepts: Understand the purpose and key concepts of Incident Management, including its role in quickly restoring normal service operations after disruptions. Module 2 Success Factors: Learn about practice success factors (PSFs) and key practice metrics that are critical to evaluating the effectiveness of incident management and ensuring timely resolution of incidents. Module 3 Processes: Explore incident management processes, including key activities, and discover how to seamlessly integrate them into your organization’s value stream to minimize service outages. Module 4 Roles and Competencies: Focus on key roles in incident management and understand how to effectively position the practice within your organization. Develop competencies required for efficient incident resolution. Module 5 Information and Technology: Discover how Information and Technology can support and enhance Incident Management processes to enable faster detection, diagnosis and resolution of incidents for improved service delivery. Module 6 Partners and Suppliers: Learn about the role of partners and suppliers in Incident Management and how to collaborate effectively to leverage external expertise and resources in incident response. Module 7 ITIL Capability Model: Gain insight into how the ITIL Capability Model supports the development of Incident Management capabilities and ensures alignment with industry best practices and organizational requirements. Module 8 Ensuring Success: Learn strategies to be successful with Incident Management and understand how it is underpinned by ITIL guiding principles to ensure efficient incident resolution and service recovery. You will also be able to test and consolidate your knowledge with a summary learning checklist at the end of each module. At the end of the course, an overall summary is available and you can test your knowledge with quiz questions.

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