^ITIL® Practitioner Guidance is the definitive text to accompany the ITIL Practitioner qualification.
Fully integrated into the ITIL Practitioner syllabus, this publication is also a highly readable guide for ITSM professionals.
Assuming a knowledge of ITIL and ITSM up to ITIL Foundation, the book explains the guiding principles for successful ITSM and how they are reflected in many other philosophies, frameworks and methodologies.
The continuous service improvement approach, ITIL Practitioner Guidance, places great emphasis on customer value, which increases the likelihood of success for ITSM initiatives.