This book provides practical guidance on the practice of service request management.
It is divided into seven main sections covering the following:

• General information about the practice
• The processes and activities of the practice and their roles in the service value chain
• The organizations and individuals involved in the practice
• The information and technologies that support the practice
• Considerations for partners and suppliers in practice
• Information on the assessment and development of practical skills
• Recommendations for success in practice.