This ITIL® book provides practical guidance for continual improvement practice.
It is divided into seven main sections covering the following topics:

• General information about the practice
• the processes and activities of the practice and its role in the service value chain
• the organizations and persons involved in the practice
• the information and technology that supports the practice
• Considerations for partners and suppliers in practice
• Information on the assessment and development of practical skills
• Recommendations for success in practice.