Description
ITIL 4 Foundation, as the latest evolution of ITSM practices, represents a significant development of the ITIL V3 framework. It takes into account an expanded context that focuses on customer experience, value streams and digital transformation. Methodologies integrated into ITIL 4 include Lean, Agile and DevOps. These topics are covered in the ITIL 4 Foundation documents:
- Central service management concepts: You will learn the basic concepts of service management.
- The four dimensions of service management: Explore the four dimensions of effective service management.
- Service Value System (SVS): You will discover the framework to create, deliver and manage services.
This topic also looks at the service value chain, guiding principles and governance. - The seven guiding principles of SVS: Develop a mindset for adopting ITIL practices and customizing them to your specific needs with the seven guiding principles of ITIL 4.
- The service value chain in the SVS: It is about understanding how a service value chain helps organizations to create value by optimizing activities and resources.
- SVS Management Practices: Use ITIL 4 practices to enable working methods that are aligned with your business strategy to improve service development processes and better support users.
