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The ITIL® 4 reference book “Drive Stakeholder Value” covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.
It enables practitioners and organizations to deliver exceptional value by focusing on transforming demand into tangible benefits through IT-enabled services.
99,00 €
excl. VAT
Free shipping
Delivery time: 3-4 days
The ITIL® 4 reference book “Drive Stakeholder Value” covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.
It enables practitioners and organizations to deliver exceptional value by focusing on transforming demand into tangible benefits through IT-enabled services.
By promoting effective stakeholder management, digital professionals are better able to engage stakeholders with appropriate service offerings and value propositions and differentiate themselves and their organizations in a competitive and challenging environment.
The book also considers the customer journey and empowers readers to shape customer demand, manage relationships and optimize the customer experience.
It also helps readers increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements.
Publisher: PeopleCert Author: Axelos Language: German Type: Book ISBN: 978-9925-34-151-1
| Weight | 0,5 kg |
|---|---|
| Dimensions | 28 × 21,5 × 1,5 cm |
| Sprache | German |
| Level | Advanced |
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