The ITIL® 4 reference book Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.
It empowers practitioners and organizations to deliver exceptional value by focusing on transforming demand into tangible benefits through IT-enabled services.
By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions and differentiate themselves and their organizations in a competitive and challenging environment.
The guidance further touches on the customer journey and enables candidates to shape customer demand, manage relationships and optimize the customer experience.
It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements,