The ITIL® 4 reference book Direct, Plan and Improve is the universal module that is a key component of both the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.
The guidance is aimed at managers at all levels who are involved in shaping direction and strategy or developing a continuously improving team.
It provides individuals with the practical skills necessary to create a “learning and improving” IT organization with a strong and effective strategic direction.
The guide covers the influence and impact of agile and lean ways of working and how they can be used to an organization’s advantage.
It will provide practitioners with a practical and strategic method for planning and continuous improvement with the necessary agility.