Description

The ITIL® 4 Digital & IT Strategy Guidance book elevates the discussion of ITIL concepts to an enterprise strategy level by enabling IT and digital leaders to influence and drive strategic business decisions by creating an appropriate digital strategy that aligns with broader cross-organizational goals.
It provides guidance on how strategy should impact the design, delivery and support of services across an organization’s service value chain.
The book is aimed at IT and business leaders, department heads, aspiring managers and professionals, and other senior leaders who want to strategically improve and position an organization.
A holistic digital vision and a robust digital strategy will ensure long-term growth.