The ITIL® 4 Digital & IT Strategy Guidance book elevates the discussion of ITIL concepts to an enterprise strategy level by enabling IT and digital leaders to influence and drive strategic business decisions by creating an appropriate digital strategy that aligns with broader cross-organizational goals.
It provides guidance on how the strategy should impact the design, delivery and support of services across an organization’s service value chain.
The guide is aimed at IT and business leaders, department heads, aspiring C-suite professionals and other senior executives who want to strategically position an organization against digital disruptors, develop a digital vision and create a robust digital strategy for long-term growth.