ITIL 4 Managing Professional Create, Deliver and Support covers the “core” service management activities and extends the current scope of ITIL to include the “creation” of services.
It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services while covering supporting practices, methods and tools.
It provides IT practitioners with an understanding of service quality and improvement methods that will enable them to continue to deliver innovative yet reliable, technology-enabled services to their customers in an increasingly competitive market.
ITIL 4 Create, Deliver and Support is aimed at individuals continuing their journey in service management, ITSM managers and ITSM practitioners who manage the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery.