Product: Fully booked Tue 06. – Wed 07.08.24 ITIL® 4 Foundation Training German

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Fully booked Tue 06. – Wed 07.08.24 ITIL® 4 Foundation Training German

The ITIL® 4 Foundation training provides a basic understanding of the ITIL® 4 Service Management Framework and the key management practices to get products and services to market faster and create value for your stakeholders.
You will find the topics in the description at the bottom of this page.
This course will lay the foundation for your career in IT service management.

Target group

The ITIL® 4 Foundation course is suitable for anyone interested in gaining and applying a basic understanding of the modern and holistic IT service management approach, whereby previous knowledge of service management, IT consulting or IT project management is helpful.

Prerequisites

There are no prerequisites that have to be fulfilled.
Therefore, anyone can take part in the training.

Languages

After receiving the training voucher, you can specify the language for the following documents yourself:

E-Book
Learning Resource Kit
and the exam test

specify.
The documents can be ordered in German and English.

Price

The price quoted is the net complete price and includes the examination fee.

Optional packages

We offer two optional packages that you can book with the training course.
These are: Mock Exam: The mock exam allows you to take a full test exam, increasing your chances of passing. Take2 Exam: The Take2 Exam gives you the opportunity to retake the exam. Pro tip: As the exams consist mainly of comprehension questions, it is advisable to book a mock exam and possibly a Take2 exam with your order.
Subsequent booking is not possible.

1.110,00 €

excl. VAT

Free shipping

Delivery time: 3-4 days

Description
Additional information

Description

ITIL® 4 Foundation training, as the latest evolution of ITSM practices, represents a significant development of the ITIL V3 framework.
It takes into account an expanded context that focuses on customer experience, value streams and digital transformation.
ITIL® 4 integrates methodologies such as Lean, Agile and DevOps.
These topics are covered in the ITIL® 4 Foundation training:

Central service management concepts: You will learn the basic concepts of service management.
The four dimensions of service management: Explore the four dimensions of effective service management.
Service Value System (SVS): You will discover the framework to create, deliver and manage services.
This topic also looks at the service value chain, guiding principles and governance.
The seven guiding principles of SVS: Develop a mindset for adopting ITIL practices and customizing them to your specific needs with the seven guiding principles of ITIL® 4.
The service value chain in the SVS: It is about understanding how a service value chain helps organizations to create value by optimizing activities and resources.
SVS Management Practices: Use ITIL 4 practices to enable working methods that are aligned with your business strategy to improve service development processes and better support users.

Additional information

Note:	The exam package must be booked with every classroom, virtual or hybrid training course. This is a requirement of the accreditation institute. If you have forgotten to book it, no problem: we will add the package to our order processing. You will receive the information in the order confirmation.