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The ITIL 4 Practitioner: Supplier Management training provides you with the necessary knowledge and practical guidance on how to ensure that the organization’s suppliers and their services are managed appropriately to support the seamless delivery of quality products and services.
You will acquire the necessary knowledge in these 8 modules: Module 1: Key Concepts in Supplier Management
Module 2: Success factors for practice (PSF)
Module 3: Processes in supplier management
Module 4: Roles and competencies
Module 5: Information and technology
Module 6: Partners and suppliers
Module 7: ITIL Capability Model
Module 8: Ensuring success The training content is described in more detail below. Your advantage: With our ITIL 4 Practitioner: Supplier Management eLearning course, you can learn and study at any time, any place and for as long as you like.
More flexibility is not possible. Target group: The course is suitable for Service Integration Managers, IT Service Managers, IT Procurment Managers and Enterprise Architects. Skill improvement: Expertise in operational topics, communication, changes, stakeholder management, continuous improvement (CIP), communication and relationship management at strategic and tactical level. Prerequisite: The ITIL 4 Practitioner Supplier Management training is a course that builds on the content of ITIL 4 Foundation.
ITIL 4 Foundation certification is a prerequisite for attending the training. Languages: The eLearning resource kit, eBook and exam are currently only available in English. eLearning variants: You can find an overview of the services of the eLearning variants here: eLearning description and detailsExam: The ITIL exam package is included in the price. Recommendation: The official printed book accompanying the course contains further information and topics that are also relevant for the exam. Pro tip: Order the book in a different language to your e-book.
396,00 € – 592,00 €
excl. VAT
Free shipping
Delivery time: 3-4 days
These modules are covered in detail in the ITIL 4 Practitioner: Supplier Management training course: Module 1 Key Concepts: Understand the purpose and key concepts of the supplier management practice and explain their importance in managing supplier relationships and ensuring value from third party suppliers.
Module 2 Success Factors: Learn about practice success factors (PSFs) and key metrics that are essential for evaluating the effectiveness and efficiency of supplier management in achieving optimal supplier performance and alignment with business objectives.
Module 3 Processes: Explore supplier management processes, including key activities, and learn how to integrate them into your organization’s value stream to ensure seamless and effective supplier interactions.
Module 4 Roles and Competencies: Focus on the key roles of the supplier management practice and understand how to position the practice effectively within your organization.
Develop the necessary competencies for managing supplier relationships and performance.
Module 5 Information and Technology:Learn how information and technology can support and enable the practice of supplier management to make improvements and provide tools and systems for effective supplier tracking, evaluation and collaboration.
Module 6 Partners and Suppliers: Focus on the role of partners and suppliers in supplier management practice and understand how productive partnerships can be nurtured to improve service delivery and business outcomes.
Module 7 ITIL Capability Model:Discover how the competency criteria support practice competency development and ensure alignment with industry best practices and organizational requirements for effective supplier management.
Module 8 Ensuring Success:Learn strategies to be successful with the supplier management practice and understand how it is supported by the ITIL guiding principles to ensure the establishment of robust supplier management practices to achieve business objectives and deliver value.
You will also be able to test and consolidate your knowledge with a summary learning checklist at the end of each module.
At the end of the course, an overall summary is available and you can test your knowledge with quiz questions.
excl. VAT
Free shipping
Delivery time: 3-4 days
Select options This product has multiple variants. The options may be chosen on the product page
Heinze Education – a brand of Heinze Consulting GmbH, Industriestr.
29-31, 82194 Gröbenzell
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