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The ITIL 4 Practitioner: Service Level Management course provides you with the necessary knowledge and practical guidance on how to deliver and continuously improve agreed service quality.
You will acquire the necessary knowledge in these 8 modules: Module 1: Key concepts in Service Level Management
Module 2: Success factors for practice (PSF)
Module 3: Processes in service level management
Module 4: Roles and competencies
Module 5: Information and technology
Module 6: Partners and suppliers
Module 7: ITIL Capability Model
Module 8: Ensuring success The training content is described in more detail below. Your advantage: With our ITIL 4 Practitioner: Service Level Management eLearning course you can learn and study at any time, any place and for as long as you like.
More flexibility is not possible. Target group: The course is suitable for IT specialists and IT managers who are responsible for or support operations, as well as for IT service managers. Skill improvement: Expertise in operational topics, communication, changes, stakeholder management, continuous improvement (CIP), communication and relationship management at a strategic and tactical level. Prerequisite: The ITIL 4 Practitioner Service Level Management training is a training course that builds on the content of ITIL 4 Foundation.
ITIL 4 Foundation certification is a prerequisite for attending the course. Languages: The eLearning resource kit, eBook and exam are currently only available in English. eLearning variants: You can find an overview of the services of the eLearning variants here: eLearning description and detailsExam: The ITIL exam package is included in the price. Recommendation: The official printed book accompanying the course contains further information and topics that are also relevant for the exam. Pro tip: Order the book in a different language to your e-book.
396,00 € – 592,00 €
excl. VAT
Free shipping
Delivery time: 3-4 days
These modules are covered in detail in the ITIL 4 Practitioner: Service Level Management training: Module 1 Key Concepts:Understand the purpose and key concepts of Service Level Management Practice and explain their importance in defining, negotiating and managing service levels to meet customer expectations.
Module 2 Success Factors: Learn about practice success factors (PSFs) and key practice metrics that are critical to evaluating the effectiveness and efficiency of service level management in delivering and maintaining agreed service levels.
Module 3 Processes: Explore service level management processes, including key activities, and learn how to integrate the practice into the organization’s value stream to ensure alignment between service levels and business objectives.
Module 4 Roles and Competencies: Explore service level management processes, including key activities, and learn how to integrate the practice into the organization’s value stream to ensure alignment between service levels and business objectives.
Module 5 Information and Technology: Learn how information and technology can support service level management practice and enable improvement by providing tools and systems to monitor, report and analyze service levels and performance.
Module 6 Partners and Suppliers: Focus on the role of partners and suppliers in service level management practice and understand how to work together effectively to ensure the delivery of agreed service levels and meet customer expectations.
Module 7 ITIL Capability Model: Discover how the capability criteria support practice capacity development and ensure alignment with industry best practice and organizational requirements for effective service level management.
Module 8 Ensuring Success: Learn strategies for success with service level management and understand how it is supported by the ITIL guiding principles to ensure the establishment and maintenance of appropriate service levels to support business objectives.
You will also be able to test and consolidate your knowledge with a summary learning checklist at the end of each module.
An overall summary is available at the end of the course and you can test your knowledge with quiz questions.
excl. VAT
Free shipping
Delivery time: 3-4 days
Select options This product has multiple variants. The options may be chosen on the product page
Heinze Education – a brand of Heinze Consulting GmbH, Industriestr.
29-31, 82194 Gröbenzell
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