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The ITIL 4 Practitioner: Service Configuration Management course provides you with the necessary knowledge and practical guidance on how to provide accurate and reliable information about the configuration of services and elements for configuration support, as well as when and where the information is needed.
You will acquire the necessary knowledge in these 8 modules: Module 1: Key Concepts in Service Configuration Management
Module 2: Success factors for practice (PSF)
Module 3: Processes in Service Configuration Management
Module 4: Roles and competencies
Module 5: Information and technology
Module 6: Partners and suppliers
Module 7: ITIL Capability Model
Module 8: Ensuring success The training content is described in more detail below. Your advantage: With our ITIL 4 Practitioner: Service Configuration Management eLearning course you can learn and study at any time, any place and for as long as you like.
More flexibility is not possible.
Target group: The course is of interest to IT project managers, IT service managers and change managers, IT operations managers and system administrators.
Skill improvement: Expertise in service operation, change management, continuous improvement (CIP) and relationship management.
Prerequisite: The ITIL 4 Foundation certification or the ITIL 4 Managing Professional certification is a prerequisite for participation in the course.
Languages: The eLearning resource kit, eBook and exam are currently only available in English.
eLearning variants: You can find an overview of the services of the eLearning variants here: eLearning description and detailsExam: The ITIL exam package is included in the price.
Recommendation: The official printed book accompanying the course contains further information and topics that are also relevant for the exam.
Pro tip: Order the book in a different language to your e-book.
396,00 € – 592,00 €
excl. VAT
Free shipping
Delivery time: 3-4 days
These modules are covered in detail in the ITIL 4 Practitioner: Service Configuration Management training: Module 1 Key Concepts: Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs) within the IT infrastructure.
Module 2 Success Factors: Learn about Practice Success Factors (PSFs) and key practice metrics that are essential for evaluating the effectiveness and efficiency of Service Configuration Management in managing configuration data.
Module 3 Processes: Explore Service Configuration Management processes, including key activities, and learn how to integrate them into your organization’s value stream to ensure consistent and controlled changes to configuration items.
Module 4 Roles and Competencies: Focus on key roles in Service Configuration Management and understand how to effectively position the practice within your organization.
Develop the necessary skills to manage configuration items and relationships.
Module 5 Information and Technology: Learn how information and technology can support and enable Service Configuration Management by providing tools and systems to maintain and access accurate configuration data for effective decision making.
Module 6 Partners and Suppliers: Learn about the role of partners and suppliers in Service Configuration Management and how to collaborate effectively to ensure the accuracy and integrity of configuration data across the IT environment.
Module 7 ITIL Capability Model: Learn how the ITIL Capability Model supports the development of Service Configuration Management capabilities and ensures compliance with industry best practices and organizational requirements.
Module 8 Ensuring Success: Learn strategies for success with Service Configuration Management and understand how it is supported by ITIL guiding principles to achieve accurate configuration management and support service delivery.
You will also be able to test and consolidate your knowledge with a summary learning checklist at the end of each module.
At the end of the course, an overall summary is available and you can test your knowledge with quiz questions.
Heinze Education – a brand of Heinze Consulting GmbH, Industriestr.
29-31, 82194 Gröbenzell
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