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The ITIL 4 Practitioner: Release Management course provides you with the necessary knowledge and practical guidance on how to deliver new or changed services to users in accordance with organizational policies and all agreements between the organization and its service users.
You will acquire the necessary knowledge in these 8 modules: Module 1: Key concepts in release management
Module 2: Success factors for practice (PSF)
Module 3: Processes in release management
Module 4: Roles and competencies
Module 5: Information and technology
Module 6: Partners and suppliers
Module 7: ITIL Capability Model
Module 8: Ensuring success The training content is described in more detail below. Your advantage: With our ITIL 4 Practitioner: Release Management eLearning course you can learn and study at any time, any place and for as long as you like.
More flexibility is not possible.
Target group: The course is of interest to developers, DevOps engineers, IT project managers, IT service managers and change managers.
Skill improvement: Expertise in service design, change management, continuous improvement (CIP), AI and automation for product and service delivery in time Prerequisite: The ITIL 4 Foundation certification or the ITIL 4 Managing Professional certification is a prerequisite for participation in the training.
Languages: The eLearning resource kit, eBook and exam is currently only available in English.
eLearning variants: You can find an overview of the services of the eLearning variants here: eLearning description and detailsExam: The ITIL exam package is included in the price.
Recommendation: The official printed book accompanying the course contains further information and topics that are also relevant for the exam.
Pro tip: Order the book in a different language to your e-book.
396,00 € – 592,00 €
excl. VAT
Free shipping
Delivery time: 3-4 days
These modules are covered in detail in the ITIL 4 Practitioner: Release Management training: Module 1 Key Concepts: Understand the purpose and key concepts of Release Management and explain its importance in planning, scheduling and controlling the creation, testing and deployment of releases to ensure they deliver the expected results.
Module 2 Success Factors: Learn about Practice Success Factors (PSFs) and key practice metrics that are essential for evaluating the effectiveness and efficiency of Release Management in achieving timely and successful releases.
Module 3 Processes: Explore release management processes, including key activities, and learn how to integrate them into your organization’s value stream to ensure seamless and coordinated release deployments.
Module 4 Roles and Competencies: Focus on key roles within Release Management and understand how to effectively position the practice within your organization.
Develop the necessary skills to manage and monitor release activities.
Module 5 Information and Technology: Learn how Information and Technology can support and enable Release Management to deliver improvements and provide tools and systems for the effective planning, tracking and delivery of releases.
Module 6 Partners and Suppliers: Discover the role of partners and suppliers in Release Management and understand how you can work together effectively to improve release processes and ensure successful delivery.
Module 7 ITIL Capability Model: Discover how the competency criteria support practice competency development and ensure alignment with industry best practices and organizational requirements for effective change enablement.
Module 8 Ensuring Success: Learn strategies for success with Release Management and understand how it is supported by the ITIL guiding principles to ensure the establishment of robust release practices to achieve business objectives and deliver value.
You will also be able to test and consolidate your knowledge with a summary learning checklist at the end of each module.
At the end of the course, an overall summary is available and you can test your knowledge with quiz questions.
Heinze Education – a brand of Heinze Consulting GmbH, Industriestr.
29-31, 82194 Gröbenzell
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