Description

These modules are covered in detail in the ITIL 4 Practitioner: Relationship Management training: Module 1 Key Concepts: Understand the purpose and key concepts of the Relationship Management Practice and explain their importance in promoting effective communication and collaboration between the service provider and stakeholders. Module 2 Success Factors: Introduce the practice’s success factors (PSFs) and key practice metrics that are critical to evaluating the effectiveness and efficiency of relationship management in maintaining positive relationships and achieving organizational goals. Module 3 Processes: Explore relationship management processes, including key activities, and learn how to integrate the practice into the organization’s value stream to improve stakeholder satisfaction and drive business value. Module 4 Roles and Competencies: Focus on the key roles of the relationship management practice and understand how to effectively position the practice within the organization. Develop the skills necessary to build and manage relationships effectively. Module 5 Information and Technology: Explore how Information and Technology can support and enable the Relationship Management practice, providing tools and systems for effective communication, collaboration, and stakeholder engagement. Module 6 Partners and Suppliers: Focus on the role of partners and suppliers in relationship management practice and understand how to cultivate productive partnerships to improve service delivery and business outcomes. Module 7 ITIL Capability Model: Learn how the capability criteria support practice competency development and ensure alignment with industry best practices and organizational requirements for relationship management. Module 8 Ensuring Success:Focus on recommendations for relationship management practice success and understand how they are supported by the ITIL guiding principles to ensure building strong relationships and achieving business objectives. You will also be able to test and consolidate your knowledge with a summary learning checklist at the end of each module. At the end of the course, an overall summary is available and you can test your knowledge with quiz questions.