Description

These modules are covered in detail in the ITIL 4 Practitioner: Problem Management training: Module 1 Key Concepts: Understand the purpose and key concepts of problem management, including its role in identifying and managing the root causes of incidents to prevent recurrence.
Module 2 Success Factors: Learn about practice success factors (PSFs) and key practice metrics that are essential for evaluating the effectiveness of problem management and driving continuous improvement.
Module 3 Processes: Explore problem management processes, including key activities, and discover how to integrate them into your organization’s value stream to improve service stability and performance.
Module 4 Roles and Competencies: Focus on key roles in problem management and understand how to effectively position the practice in your organization.
Develop the necessary skills for proactive problem solving.
Module 5 Information and Technology: Learn how information and technology can support and enable problem management by providing tools and data for efficient problem identification, analysis and resolution.
Module 6 Partners and Suppliers: Learn about the role of partners and suppliers in problem management and how to collaborate effectively to improve problem resolution capabilities and resource availability.
Module 7 ITIL Capability Model: Discover how the ITIL capability model supports the development of problem management capabilities and ensures alignment with industry best practices and organizational goals.
Module 8 Ensuring Success: Learn strategies for problem management success and understand how it is supported by the ITIL guiding principles to achieve effective problem resolution and service improvement.
You can also test and consolidate your knowledge with a summary learning checklist at the end of each module.
At the end of the course, an overall summary is available and you can test your knowledge with quiz questions.