Description

These modules are covered in detail in the ITIL 4 Practitioner: Monitor and Event Management training: Module 1 Key Concepts: Understand the purpose and key concepts of monitoring and event management and highlight their importance in proactively managing IT services and detecting events to ensure operational resilience.
Module 2 Success Factors: Learn about Practice Success Factors (PSF) and key practice metrics that are essential for evaluating the effectiveness and efficiency of monitoring and event management in maintaining service health and performance.
Module 3 Processes: Explore monitoring and event management processes, including key activities, and learn how to integrate them into your organization’s value stream to ensure timely detection and response to events.
Module 4 Roles and Competencies: Focus on key roles in monitoring and event management and understand how to effectively position the practice within your organization.
Develop the necessary skills to manage monitoring systems and deal with events.
Module 5 Information and Technology: Learn how information and technology can support and enable monitoring and event management to deliver improvements and provide tools and systems for effective monitoring and event management.
Module 6 Partners and Suppliers: Learn about the role of partners and suppliers in monitoring and event management and understand how to collaborate effectively to improve monitoring capabilities and ensure comprehensive event detection and response.
Module 7 ITIL Capability Model: Discover how the competency criteria support practice capability development and ensure alignment with industry best practices and organizational requirements for effective monitoring and event management.
Module 8 Ensuring Success: Learn strategies for success with monitoring and event management and understand how it is supported by the ITIL guiding principles to ensure the establishment of robust monitoring practices to meet business objectives and maintain service quality.
You will also be able to test and consolidate your knowledge with a summary learning checklist at the end of each module.
At the end of the course, an overall summary is available and you can test your knowledge with quiz questions.