Description

These modules are covered in detail in the ITIL 4 Practitioner: Continual Improvement training: Module 1 Key Concepts: Understand the purpose and key concepts of Continuous Improvement Practice and clarify their importance in fostering a culture of continuous improvement and innovation within the organization. Module 2 Success Factors: Learn about the Practice Success Factors (PSFs) and key practice metrics that are essential for evaluating the effectiveness and impact of continuous improvement initiatives on organizational performance and service delivery. Module 3 Processes: Explore continuous improvement processes, including key activities, and learn how to integrate them into your organization’s value stream to drive continuous improvement and refinement of services, processes and practices. Module 4 Roles and Competencies: Focus on key roles within continuous improvement and understand how to effectively position the practice within your organization. Develop the necessary competencies to lead, facilitate and support improvement initiatives. Module 5 Information and Technology: Learn how Information and Technology can support and enable Continuous Improvement, deliver improvements and provide tools, systems and data to monitor, analyze and prioritize improvement opportunities. Module 6 Partners and Suppliers: Discover the role of partners and suppliers in Continuous Improvement and understand how to work effectively together to leverage external expertise, resources and best practices to drive improvement initiatives. Module 7 ITIL Capability Model: Discover how the competency criteria support practice capacity development and ensure alignment with industry best practices and organizational requirements for effective continuous improvement. Module 8 Ensuring Success: Learn strategies to succeed with Continuous Improvement and understand how it is supported by the ITIL guiding principles to ensure the establishment of a systematic approach to improvement and innovation to achieve business objectives. You will also be able to test and consolidate your knowledge with a summary learning checklist at the end of each module. At the end of the course, an overall summary is available and you can test your knowledge with quiz questions.