Description

These modules are covered in detail in the ITIL 4 Practitioner: Change Enablement training: Module 1 Key Concepts: Understand the purpose and key concepts of change enablement and highlight its importance in effectively managing change to minimize risk and ensure business continuity. Module 2 Success Factors: Learn about Practice Success Factors (PSFs) and key practice metrics that are essential for evaluating the effectiveness and efficiency of change enablement in achieving controlled and successful change implementation. Module 3 Processes: Explore change enablement processes, including key activities, and learn how to integrate them into your organization’s value stream to ensure seamless and coordinated change activities. Module 4 Roles and Competencies: Focus on key roles within change enablement and understand how to effectively position the practice within your organization. Develop the necessary skills to oversee and manage change initiatives. Module 5 Information and Technology: Learn how information and technology can support and enable change enablement to deliver improvements and provide tools and systems for effective change planning, tracking and implementation. Module 6 Partners and Suppliers: Learn about the role of partners and suppliers in change enablement and understand how to collaborate effectively to improve change processes and achieve successful outcomes. Module 7 ITIL Capability Model: Discover how the competency criteria support practice competency development and ensure alignment with industry best practices and organizational requirements for effective change enablement. Module 8 Ensuring Success: Learn strategies for success with change enablement and understand how it is supported by the ITIL guiding principles to ensure the establishment of robust change management practices to achieve business objectives and deliver value. You will also be able to test and consolidate your knowledge with a summary learning checklist at the end of each module. At the end of the course, an overall summary is available and you can test your knowledge with quiz questions.