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The ITIL® 4 Create, Deliver and Support training provides a deeper understanding of the key concepts, principles, values and challenges in these 8 modules: Module 1: Organization and Culture Module 2: Effective Teams Module 3: Information Technology to Create, Deliver and Support Services Module 4: Value Streams Module 5: Value Stream to Create, Deliver and Support Services Module 6: Value Stream for User Support Module 7: Prioritize and Manage Work Module 8: Commercial and Procurement Considerations The training content is outlined in more detail in the description below. With this course, you will expand and consolidate your knowledge from the ITIL® 4 Foundation course and take your career in IT service management to the next level. Your advantage: With our ITIL® 4 Create, Deliver and Support eLearning course you can learn and study at any time, any place and for as long as you like. More flexibility is not possible.
Our training is suitable for ITIL specialists who want to deepen their understanding of the modern and holistic IT service management approach.
The ITIL® 4 CDS training is a higher level training course that builds on the knowledge of the ITIL® 4 Foundation.
The eLearning Resource Kit is available in English, for the eBook and exam you can choose between German and English. You can select your preferred language yourself after receiving your voucher in the training portal.
You can find an overview of the eLearning options here: eLearning description and details
The price quoted is the net complete price and includes the examination fee.
The official printed book for the course contains further information and topics that are also relevant for the exam. Pro tip: Order the book in a different language to your e-book.
1.070,00 € – 1.365,00 €
excl. VAT
Free shipping
Delivery time: 3-4 days
These modules are covered in detail in the ITIL® 4 Create, Deliver and Support (CDS) training: Module 1: This module focuses on the key areas required to build effective teams and a collaborative culture. Module 2: This module focuses on areas important to workforce planning and employee satisfaction. Module 3: This module focuses on the important directions in the use of information and technology (artificial intelligence, machine learning, robotic process automation) in the effective creation, delivery and support of products and services. Module 4: This module provides guidance on the role of a value stream in the service value system, the structure and taxonomy of a value stream and the documentation of a value stream. The documentation of value streams is used to understand how work is carried out throughout the organization. Module 5: This module provides guidance on a typical example of a value stream to create a new service. Module 6: In complex IT organizations, failure is to be expected and must be dealt with quickly. This module provides guidance on a value stream model with the typical activities expected in detecting and resolving failures and how these activities can be used to improve the service. Module 7: This module focuses on prioritizing work, various techniques for prioritizing work, and commonly used methods for managing demand. Module 8: This module focuses on the sourcing strategy for creating service components using existing organizational resources as opposed to sourcing these components from partners or suppliers. You can also test and consolidate your knowledge with a summary learning checklist at the end of each module. At the end of the course, an overall summary is available and you can test your knowledge with quizzes.
excl. VAT
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Delivery time: 3-4 days
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Delivery time: 3-4 days
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Heinze Education – a brand of Heinze Consulting GmbH, Industriestr.
29-31, 82194 Gröbenzell
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