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The ITIL® 4 Collaborate, Assure, and Improve (CAI) training provides an in-depth understanding of the key concepts, processes and roles of Collaborate, Assure, and Improve practices.
You will acquire the necessary knowledge in these 6 modules: Module 1: Introduction to CAI Practices Module 2: Introduction to Relationship Management Module 3: Introduction to Supplier Management Module 4: Introduction to Service Level Management Module 5: Introduction to Continuous Improvement Module 6: Introduction to Information Security Management The training content is outlined in more detail in the description below.
With this course you will expand and consolidate your knowledge from the ITIL® 4 Foundation course and take your career in IT service management to the next level. Your advantage: With our ITIL® 4 Collaborate, Assure, and Improve eLearning course, you can learn and study anytime, anywhere and for as long as you like.
More flexibility is not possible.
Our training is suitable for ITIL specialists who want to deepen their understanding of the modern and holistic IT service management approach.
ITIL® 4 Collaborate, Assure, and Improve is a practice-oriented training course that builds on the knowledge of ITIL® 4 Foundation.
The eLearning Resource Kit is available in English, for the eBook and exam you can choose between German and English.
You can select your preferred language yourself after receiving your voucher in the training portal.
You can find an overview of the eLearning options here: eLearning description and details
The price quoted is the net complete price and includes the examination fee.
The official printed book for the course contains further information and topics that are also relevant for the exam.
Pro tip: Order the book in a different language to your e-book.
1.070,00 € – 1.365,00 €
excl. VAT
Free shipping
Delivery time: 3-4 days
These modules are covered in depth in the ITIL® 4 Collaborate, Assure, and Improve (CAI) training: Module 1: The course will explore the four dimensions of service management for each practice.
That is, value streams and processes, organizations and people, information and technology, and partners and suppliers.
The five practices considered are Relationship Management, Supplier Management, Service Level Management, Continuous Improvement, Information Security Management. Module 2: The purpose of the relationship management practice is to establish and maintain the connections between the organization and its stakeholders at a strategic and tactical level.
This module provides an introduction to the practice of relationship management, defines some key terms related to the practice and outlines the success factors for the practice.
Module 3: The purpose of supplier management practice is to ensure that all suppliers and their services are managed appropriately to support the seamless delivery of high quality products and services.
Module 4: The purpose of the service level management practice is to set clear, business-based targets for service performance, warranty and experience and to ensure that service delivery and utilization are properly assessed, monitored and managed against these targets.
Module 5: The purpose of the practice of continuous improvement is to adapt the organization’s practices and services to changing business needs through the continuous improvement of products, services, practices or other elements involved in the management of products and services.
Module 6: The purpose of information security management practice is to protect the information that the organization needs to conduct its business.
This includes understanding and managing risks to the confidentiality, integrity and availability of information, as well as other aspects of information security such as authentication and non-repudiation.
This session will provide an introduction to the practice of information security management, define some key terms related to the practice and outline the success factors for the practice.
Furthermore, you will be able to test and consolidate your knowledge with a summary, learning checklist at the end of a module.
At the end of the course, an overall summary is available and you can test your knowledge with quiz questions.
Heinze Education – a brand of Heinze Consulting GmbH, Industriestr.
29-31, 82194 Gröbenzell
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