Product: ITIL 4 Foundation Exam Preparation (FND-PREP)

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ITIL 4 Foundation Exam Preparation (FND-PREP)

The ITIL 4 Foundation exam preparation is designed as a low-cost self-study offering with clearly laid out materials. ITIL 4 provides a fundamental understanding of the ITIL Service Management Framework and key management practices to help you get products and services to market faster and create value for your stakeholders. You will find the topics in the description at the bottom of this page. This course will lay the foundation for your career in IT service management.

Target group

The ITIL 4 Foundation exam preparation is suitable for students who can familiarize themselves with topics independently. In principle, the exam preparation is also suitable for anyone interested in gaining and applying a basic understanding of the modern and holistic IT service management approach, whereby previous knowledge of service management, IT consulting or IT project management is helpful.

Prerequisites

There are no prerequisites that have to be fulfilled. Therefore, anyone can take part in the training.

Languages

After receiving the training voucher, you can specify the language for the following documents yourself:

  • E-book (German, English, French, Italian, Spanish, Polish, Portuguese (Brazil), Chinese, Japanese)
  • Learning resource kit (German, English, French, Italian, Spanish, Polish, Portuguese (Brazil), Chinese, Japanese)

Price:

The price quoted refers to the training price excluding VAT. The exam package for the ITIL 4 Foundation training must be booked in addition to an order. This is a binding requirement of PeopleCert. Pro tip: We recommend booking an optional mock exam and a Take2 exam. Subsequent booking is not possible.

320,00 

excl. VAT

Free shipping

Delivery time: 3-4 days

Description

ITIL 4 Foundation, as the latest evolution of ITSM practices, represents a significant development of the ITIL V3 framework. It takes into account an expanded context that focuses on customer experience, value streams and digital transformation. Methodologies integrated into ITIL 4 include Lean, Agile and DevOps. These topics are covered in the ITIL 4 Foundation documents:

  • Central service management concepts: You will learn the basic concepts of service management.
  • The four dimensions of service management: Explore the four dimensions of effective service management.
  • Service Value System (SVS): You will discover the framework to create, deliver and manage services.
    This topic also looks at the service value chain, guiding principles and governance.
  • The seven guiding principles of SVS: Develop a mindset for adopting ITIL practices and customizing them to your specific needs with the seven guiding principles of ITIL 4.
  • The service value chain in the SVS: It is about understanding how a service value chain helps organizations to create value by optimizing activities and resources.
  • SVS Management Practices: Use ITIL 4 practices to enable working methods that are aligned with your business strategy to improve service development processes and better support users.

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