ITIL® 4 training courses

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In this overview you will find the structure of the ITIL® 4 training courses and additional information.
If you have any questions, you can contact our Customer Service at any time.

ITIL way of certification
ITIL® 4 Foundation Training

The ITIL® 4 Foundation Training is the basis for all further training and the start of your career. You must complete this course first. In this course you will learn the basics of ITIL® 4.

ITIL® 4 Create, Deliver and Support

The ITIL® 4 Create Deliver and Support training builds on the ITIL® 4 Foundation training and expands your knowledge. This course must be completed after the Foundation course to qualify as an ITIL® Practice Manager (PM) and ITIL® Managing Professional (MP). This course is a specialist course.

ITIL® 4 Practices-Bundle Collaborate, Assure and Improve

By passing the ITIL® 4 exam of the Practices

  1. Continuous Improvement (CI)
  2. Service Level Management (SLM)
  3. Relation Ship Management (RSM)
  4. Information Security Management (ISM)
  5. Supplier Management (SM)

you have reached the career level"ITIL Practice Manager (PM)".

Alternatively, you can also choose the "Monitor, Support, Fulfil" or "Plan, Implement and Control" bundle to carry this title.

This course is a practitioner course.
ITIL® 4 Practices-Bundle Plan, Implement and Control

By passing the ITIL® 4 exam of the Practices

  1. Change Enablement (CE)
  2. Release Management (RM)
  3. Service Configuration Management (SCM)
  4. Deployment Management (DM)
  5. IT Asset Management (ITAM)

you have reached the career level"ITIL Practice Manager (PM)".

Alternatively, you can also choose the bundle "Monitor, Support, Fulfil" or "Collaborate, Assure and Improve" to carry this title.

This course is a practitioner course.
ITIL® 4 Practices-Bundle Monitor, Support, Fulfil

By passing the ITIL® 4 exam of the Practices

  1. Service Desk (SD)
  2. Incident Management (IM)
  3. Problem Management (PRM)
  4. Service Request Management (SRM)
  5. Monitor and Event Management Management (MEM)

you have reached the career level"ITIL Practice Manager (PM)".

Alternatively, you can also choose the bundle "Plan, Implement and Control" or "Collaborate, Assure and Improve" to carry this title.

This course is a practitioner course.
ITIL® 4 Drive Stakeholder Value

By passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS) exams, you will have taken the next step in your career to become an"ITIL Managing Professional (MP)".

This course is a specialist course.
ITIL® 4 High Velocity IT

By passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS) exams, you will have taken the next step in your career to become an"ITIL Managing Professional (MP)".

This course is a specialist course.
ITIL® 4 Direct, Plan and Improve

After passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS), ITIL® 4 Drive Stakeholder Value (DSV) and ITIL® 4 High Velocity IT (HVIT) exams, you will be awarded the title"ITIL Managing Professional (MP)".

You have learned a lot, acquired excellent and extensive knowledge and can put it into practice. Now is the time to start a new salary negotiation.

This course is a strategy course and is also required for the "ITIL Strategic Leader (SL)" career path.
ITIL® 4 Digital and IT Strategy

By passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS) exams, you will take the next step in your career to become an"ITIL Strategic Leader (SL)".

This course is a course for strategists.
ITIL® 4 Master

With the titles"ITIL Practice Manager (PM)","ITIL Managing Professional (MP)" and"ITIL Strategic Leader (SL)" you have the title "ITIL Master".

This is the highest achievable level.
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