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In this overview you will find the structure of the ITIL® 4 training courses and additional information.
If you have any questions, you can contact our Customer Service at any time.
The ITIL® 4 Foundation Training is the basis for all further training and the start of your career. You must complete this course first. In this course you will learn the basics of ITIL® 4.
The ITIL® 4 Create Deliver and Support training builds on the ITIL® 4 Foundation training and expands your knowledge. This course must be completed after the Foundation course to qualify as an ITIL® Practice Manager (PM) and ITIL® Managing Professional (MP). This course is a specialist course.
By passing the ITIL® 4 exam of the Practices
you have reached the career level"ITIL Practice Manager (PM)".
Alternatively, you can also choose the "Monitor, Support, Fulfil" or "Plan, Implement and Control" bundle to carry this title.
This course is a practitioner course.
By passing the ITIL® 4 exam of the Practices
you have reached the career level"ITIL Practice Manager (PM)".
Alternatively, you can also choose the bundle "Monitor, Support, Fulfil" or "Collaborate, Assure and Improve" to carry this title.
This course is a practitioner course.
By passing the ITIL® 4 exam of the Practices
you have reached the career level"ITIL Practice Manager (PM)".
Alternatively, you can also choose the bundle "Plan, Implement and Control" or "Collaborate, Assure and Improve" to carry this title.
This course is a practitioner course.
By passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS) exams, you will have taken the next step in your career to become an"ITIL Managing Professional (MP)".
This course is a specialist course.
By passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS) exams, you will have taken the next step in your career to become an"ITIL Managing Professional (MP)".
This course is a specialist course.
After passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS), ITIL® 4 Drive Stakeholder Value (DSV) and ITIL® 4 High Velocity IT (HVIT) exams, you will be awarded the title"ITIL Managing Professional (MP)".
You have learned a lot, acquired excellent and extensive knowledge and can put it into practice. Now is the time to start a new salary negotiation.
This course is a strategy course and is also required for the "ITIL Strategic Leader (SL)" career path.
By passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS) exams, you will take the next step in your career to become an"ITIL Strategic Leader (SL)".
This course is a course for strategists.
With the titles"ITIL Practice Manager (PM)","ITIL Managing Professional (MP)" and"ITIL Strategic Leader (SL)" you have the title "ITIL Master".
This is the highest achievable level.
Heinze Education – a brand of Heinze Consulting GmbH, Industriestr.
29-31, 82194 Gröbenzell
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