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ITIL 4 Practice Manager

Here you can find our eLearning courses for ITIL 4 Practice Manager.

We provide the eLearning courses in the learning platform (LMS) Canvas, which is customized for the training courses.

Give us a call if you have any questions. Together, we will find the best way for your further training and future.

Note: Consolidate and expand your knowledge with the AXELOS reference books. 

ITIL 4 e-learning training courses for Practice Manager

E-learning – it couldn’t be more convenient. You can learn whenever it suits your schedule. Many of our customers also learn during working hours in consultation with their team and management. Ultimately, your company benefits from your newly acquired knowledge.

We offer a total of three scopes of services for the eLearning training courses.
Further information can be found on the page: eLearning details

The prices quoted refer to the e-learning training course. The appropriate exam package for the training course must be booked in addition.

The prices are for entrepreneurs acc.
§ 14 BGB (German Civil Code) and do not include the value added tax applicable at the time of the order.

These trainings are important for a Practice Manager

You must complete the training

  • ITIL 4 Foundation
  • ITIL 4 Create, Deliver and Support

and pass the exams.

You must also pass 5 exams from the total of 15 practices.
You can choose a bundle training course consisting of five fixed practices.
These are

  • ITIL 4 Collaborate, Assure and Improve
  • ITIL 4 Plan, Implement and Control
  • ITIL 4 Monitor, Support and Fulfil

The practices in the bundle training courses are shown further down on this page.

The prerequisite for participating in a practices training course is that you have the ITIL 4 Foundation certificate.

ITIL 4 eLearning training: ITIL 4 Foundation, the basis for all trainings

The ITIL 4 Foundation training must be completed in any case.
Once you have passed the exam, you can attend the ITIL 4 Create, Deliver and Support course or one of the three bundle courses.
Alternatively, it is also possible to attend the practices courses individually.

ITIL 4 eLearning trainings: CDS and Practices Bundle Trainings

The ITIL 4 Create, Deliver and Support training is a higher level training and is based on the basic knowledge of the ITIL 4 Foundation training.

The three bundle training courses each cover five practices.
These are:

ITIL 4 Specialist: Plan, Implement and Control

ITIL 4 Practice: Service Configuration Management
ITIL 4 Practice: Release Management
ITIL 4 Practice: IT Asset Management
ITIL 4 Practice: Deployment Management
ITIL 4 Practice: Change Enablement

ITIL 4 Specialist: Monitor, Support and Fulfil

ITIL 4 Practice: Service Request Management
ITIL 4 Practice: Service Desk
ITIL 4 Practice: Problem Management
ITIL 4 Practice: Monitor and Event Management
ITIL 4 Practice: Incident Management

ITIL 4 Specialist: Collaborate, Assure & Improve

ITIL 4 Practice: Supplier Management
ITIL 4 Practice: Service Level Management
ITIL 4 Practice: Relation Ship Management
ITIL 4 Practice: Information Security Management
ITIL 4 Practice: Continual Improvement

Individual training courses in a bundle: Plan, Implement and Control

Individual training courses in a bundle: Monitor, Support and Fulfil

Individual training courses in a bundle: Collaborate, Assure and Improve

Exam Bundle: Foundation, Bundle, Practitioner

Optional services:

ITIL 4 Training: Complete overview

In this overview you will find the structure of the eLearning courses and additional information on the courses. If you have any questions, you can contact our Customer Service at any time.
If you open this page in your browser or tablet, you will see an overview of all ITIL 4 training courses and the assignment to the titles ITIL Practice Manager, ITIL Managing Professional and ITIL Stratetic Leader. If you have any questions, you can contact our Customer Service at any time.
ITIL® 4 Foundation Training

The ITIL® 4 Foundation Training is the basis for all further training and the start of your career. You must complete this course first. In this course you will learn the basics of ITIL® 4.

ITIL® 4 Create, Deliver and Support

The ITIL® 4 Create Deliver and Support training builds on the ITIL® 4 Foundation training and expands your knowledge. This course must be completed after the Foundation course to qualify as an ITIL® Practice Manager (PM) and ITIL® Managing Professional (MP). This course is a specialist course.

ITIL® 4 Practices-Bundle Collaborate, Assure and Improve

By passing the ITIL® 4 exam of the Practices

  1. Continuous Improvement (CI)
  2. Service Level Management (SLM)
  3. Relation Ship Management (RSM)
  4. Information Security Management (ISM)
  5. Supplier Management (SM)

you have reached the career level"ITIL Practice Manager (PM)".

Alternatively, you can also choose the "Monitor, Support, Fulfil" or "Plan, Implement and Control" bundle to carry this title.

This course is a practitioner course.

ITIL® 4 Practices-Bundle Plan, Implement and Control

By passing the ITIL® 4 exam of the Practices

  1. Change Enablement (CE)
  2. Release Management (RM)
  3. Service Configuration Management (SCM)
  4. Deployment Management (DM)
  5. IT Asset Management (ITAM)

you have reached the career level"ITIL Practice Manager (PM)".

Alternatively, you can also choose the bundle "Monitor, Support, Fulfil" or "Collaborate, Assure and Improve" to carry this title.

This course is a practitioner course.

ITIL® 4 Practices-Bundle Monitor, Support, Fulfil

By passing the ITIL® 4 exam of the Practices

  1. Service Desk (SD)
  2. Incident Management (IM)
  3. Problem Management (PRM)
  4. Service Request Management (SRM)
  5. Monitor and Event Management Management (MEM)

you have reached the career level"ITIL Practice Manager (PM)".

Alternatively, you can also choose the bundle "Plan, Implement and Control" or "Collaborate, Assure and Improve" to carry this title.

This course is a practitioner course.

ITIL® 4 Drive Stakeholder Value

By passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS) exams, you will have taken the next step in your career to become an"ITIL Managing Professional (MP)".

This course is a specialist course.

ITIL® 4 High Velocity IT

By passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS) exams, you will have taken the next step in your career to become an"ITIL Managing Professional (MP)".

This course is a specialist course.

ITIL® 4 Direct, Plan and Improve

After passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS), ITIL® 4 Drive Stakeholder Value (DSV) and ITIL® 4 High Velocity IT (HVIT) exams, you will be awarded the title"ITIL Managing Professional (MP)".

You have learned a lot, acquired excellent and extensive knowledge and can put it into practice. Now is the time to start a new salary negotiation.

This course is a strategy course and is also required for the "ITIL Strategic Leader (SL)" career path.

ITIL® 4 Direct, Plan and Improve

After passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS), ITIL® 4 Drive Stakeholder Value (DSV) and ITIL® 4 High Velocity IT (HVIT) exams, you will be awarded the title"ITIL Managing Professional (MP)".

You have learned a lot, acquired excellent and extensive knowledge and can put it into practice. Now is the time to start a new salary negotiation.

This course is a strategy course and is also required for the "ITIL Strategic Leader (SL)" career path.

ITIL® 4 Digital and IT Strategy

By passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS) exams, you will take the next step in your career to become an"ITIL Strategic Leader (SL)".

This course is a course for strategists.

ITIL® 4 Master

With the titles"ITIL Practice Manager (PM)","ITIL Managing Professional (MP)" and"ITIL Strategic Leader (SL)" you have the title "ITIL Master".

This is the highest achievable level.

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50% Discount auf die ITIL® 4 Foundation E-Learning Schulungen bei gleichzeitiger Bestellung einer höherwertigen E-Learning Schulung (CDS, DSV, HVIT, usw.) bis Ende März 2025!