We are an accredited ITIL 4 training company.
We offer all ITIL 4 training courses as eLearning so that you can access our high-quality training content flexibly and from any location.
ITIL 4 Foundation training courses are held in our training rooms in Gröbenzell near Munich.
We create training concepts for your company-wide introduction of ITIL 4, carry out needs-based training and accompany the transformation process from the beginning to successful completion.
Learn ITIL 4 competencies from scratch - Your path to success
ITIL 4 is a globally recognized and up-to-date guideline for the planning, provision, management and continuous improvement of IT services within an organization.
The framework supports companies in coping with business changes and shortening time-to-market.
This leads to an increase in company value.
It was developed to meet the challenges of digital transformation and enable the integration of modern methods such as agile, DevOps and lean.
With ITIL certification, companies ensure that their teams are well prepared to improve the quality and efficiency of IT services, increase customer satisfaction and ensure success in a rapidly changing digital landscape.
ITIL 4 Foundation Training - the basis for all further ITIL trainings
The ITIL 4 Foundation training is the first training course you need to complete and successfully pass the exam.
We offer this training in the form of eLearning, classroom training and online training.
With the ITIL 4 Foundation certification, you demonstrate the basic knowledge and skills required for the successful implementation of IT service management.
This certification is the prerequisite for all further ITIL training courses and certifications.
By participating in our training courses, you will gradually be able to apply the principles and proven procedures of ITIL 4 effectively in practice.
ITIL 4 E-Learning from 169 EUR
All training courses for self-study
You learn when, where and for how long you want. You can learn with a learning document or in the Canvas learning management system.
ITIL 4 Foundation classroom training
Training courses in Gröbenzell near Munich
We train you in our innovative and artistically designed rooms. You will feel at home.
ITIL 4 Foundation Online
Online training with appointments regardless of location
We train you online with our video conferencing system designed for online training.
The core components of ITIL 4
In the Foundation course you will learn the basics of ITIL 4, which are covered in greater depth and detail in the Practices, Manager and Strategic Leader courses.
The core components of ITIL 4 are:
Service Value System (SVS): The SVS represents a holistic perspective on service management and describes how all components and activities of an organization interact.
Service Value Chain: A central component of the SVS that describes the main activities that lead to the creation of value for customers and other stakeholders.
The 4 dimensions: This model takes into account four dimensions for effective and efficient service management.
1. organizations and people: the culture, skills and capacities of employees.
2. information and technology: systems, tools and data required to support the services.
3. partners and suppliers: External stakeholders and providers that contribute to the delivery of the services.
4. value streams and processes: The workflows and processes that lead to value creation.
ITIL practices: ITIL 4 defines 34 practices, which are divided into general management practices, service management practices and technical management practices.
Your career path with our ITIL 4 training courses
Our ITIL 4 training courses enable you to advance your career.
ITIL Practice Manager (PM)
Unleash your skills: Use your skills and inspire colleagues.
Take your career in IT service management to the next level with the ITIL Practice Manager. Benefit from practical skills that help to optimize service processes, increase efficiency and maximize customer satisfaction. You will become an indispensable expert in the company and secure your place in IT management. What are you waiting for? Get started now!
ITIL Managing Professional (MP)
Your path to success: With this knowledge through the middle.
Be one of the first ITIL 4 Managing Professionals!
Accelerate the technological and procedural changeover in your company.
As an ITIL 4 MP decision-maker, help to steer IT and digital strategy topics in the right direction.
ITIL 4 MP provides you with the knowledge and skills you need to use the new methods.
Learn how to apply ITIL 4 correctly.
ITIL Strategic Leader (SL)
Reach new heights: Become an ITIL Strategic Leader!
With the ITIL Strategic Leader training, you will position yourself as a leader and visionary in IT service management. You will develop strategic skills to future-proof an organization, lead innovation projects and achieve sustainable competitive advantages. You can become an indispensable decision-maker and shape the future of your company. Start your journey to becoming an ITIL Strategic Leader (SL) today!
Lean back and and let the video sink in!
Overview of the ITIL 4 trainings
ITIL® 4 Foundation Training
The ITIL® 4 Foundation Training is the basis for all further training and the start of your career. You must complete this course first. In this course you will learn the basics of ITIL® 4.
ITIL® 4 Create, Deliver and Support
The ITIL® 4 Create Deliver and Support training builds on the ITIL® 4 Foundation training and expands your knowledge. This course must be completed after the Foundation course to qualify as an ITIL® Practice Manager (PM) and ITIL® Managing Professional (MP). This course is a specialist course.
ITIL® 4 Practices-Bundle Collaborate, Assure and Improve
By passing the ITIL® 4 exam of the Practices
- Continuous Improvement (CI)
- Service Level Management (SLM)
- Relation Ship Management (RSM)
- Information Security Management (ISM)
- Supplier Management (SM)
you have reached the career level"ITIL Practice Manager (PM)".
Alternatively, you can also choose the "Monitor, Support, Fulfil" or "Plan, Implement and Control" bundle to carry this title.
This course is a practitioner course.
ITIL® 4 Practices-Bundle Plan, Implement and Control
By passing the ITIL® 4 exam of the Practices
- Change Enablement (CE)
- Release Management (RM)
- Service Configuration Management (SCM)
- Deployment Management (DM)
- IT Asset Management (ITAM)
you have reached the career level"ITIL Practice Manager (PM)".
Alternatively, you can also choose the bundle "Monitor, Support, Fulfil" or "Collaborate, Assure and Improve" to carry this title.
This course is a practitioner course.
ITIL® 4 Practices-Bundle Monitor, Support, Fulfil
By passing the ITIL® 4 exam of the Practices
- Service Desk (SD)
- Incident Management (IM)
- Problem Management (PRM)
- Service Request Management (SRM)
- Monitor and Event Management Management (MEM)
you have reached the career level"ITIL Practice Manager (PM)".
Alternatively, you can also choose the bundle "Plan, Implement and Control" or "Collaborate, Assure and Improve" to carry this title.
This course is a practitioner course.
ITIL® 4 Drive Stakeholder Value
By passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS) exams, you will have taken the next step in your career to become an"ITIL Managing Professional (MP)".
This course is a specialist course.
ITIL® 4 High Velocity IT
By passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS) exams, you will have taken the next step in your career to become an"ITIL Managing Professional (MP)".
This course is a specialist course.
ITIL® 4 Direct, Plan and Improve
After passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS), ITIL® 4 Drive Stakeholder Value (DSV) and ITIL® 4 High Velocity IT (HVIT) exams, you will be awarded the title"ITIL Managing Professional (MP)".
You have learned a lot, acquired excellent and extensive knowledge and can put it into practice. Now is the time to start a new salary negotiation.
This course is a strategy course and is also required for the "ITIL Strategic Leader (SL)" career path.
ITIL® 4 Digital and IT Strategy
By passing the ITIL® 4 Foundation (FND) and ITIL® 4 Create, Deliver and Support (CDS) exams, you will take the next step in your career to become an"ITIL Strategic Leader (SL)".
This course is a course for strategists.
ITIL® 4 Master
With the titles"ITIL Practice Manager (PM)","ITIL Managing Professional (MP)" and"ITIL Strategic Leader (SL)" you have the title "ITIL Master".
This is the highest achievable level.
Build on on our experience
Heinze Consulting GmbH was founded in 2010 by Steffen Heinze and has been operating successfully on the market ever since.
Thanks to more than 24 years of experience in project, test and service management as well as management consulting, mainly for medium-sized and large companies, Heinze Consulting is very familiar with the challenges in all phases of complex IT projects in heterogeneous environments on an international level.
Imparting knowledge
We have methodically trained management, individual teams and consultants in companies during projects, built up knowledge and contributed to improvement and further development and passed on our knowledge to junior staff.
This is important to us.
Mastering complexity
The large number of methodological and recommended procedures, some of which are complex, make it difficult to find the right approach, as there are significant redundancies and overlaps between the frameworks and practices.
With ITIL 4, methodological approaches such as Lean, DevOps and Agile are taken into account.
For this and many other reasons, we believe that ITIL 4 is a great leap forward.
These companies work successfully according to ITIL 4
Vodafone will adopt and adapt the ITIL 4 service value chain approach to manage this minimal viable service operating model [for Vodafone Business Customer Operations] going forward.
External customers (consumers) will benefit when the MVS is... applied fully to products and services.
It is at this point that full value co-creation will be realized.
The outcome was that each team had its own way to successfully fulfill its requirements, including its own process flows, configuration of the process tool, and way of interacting with key stakeholders.
The change in culture is reflected in the increasing acceptance of and dependence on the service management system and the team that supports it.
The general service management team is now a central point of contact that allows various stakeholders to co-create value with CERN users.
These ever-changing innovations, coupled with a push for increased efficiencies and cost reductions, mean ITIL's assurance role in delivering excellent service management continues to be a vital one.
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The references were provided by PeopleCert, our partner.
Secure your special offer - contact us now.
We always have a special offer up our sleeve. Give us a call and together we’ll find the best offer at the best price for you.
We train students, career changers, consultants, project leaders, managers and anyone interested in the ITIL® 4 operating model.
